Shipping Policy

Shipping & Delivery

Customers will be informed about shipping charges at the time of final checkout, before completing the transaction while placing an order.

You will receive an email and WhatsApp message with delivery confirmation and a tracking ID once your order has been received and confirmed. Most items are typically shipped within 2–3 business days. However, slight delays may occur due to logistical issues or courier partner-related concerns. These issues will be promptly resolved once identified by our team.

For any order-related queries, you can reach out to us via email pharmacyfortune@gmail.com or call directly at 91318 88496. Please note that our support team is available from Monday to Saturday, between 10:00 AM – 07:00 PM (IST).

The estimated delivery time may vary depending on your location. Our team operates every day except Sundays and public holidays. Therefore, deliveries may be delayed due to strikes, lockdowns, or unforeseen logistical challenges.

Due to high order volumes, dispatch or delivery may occasionally be delayed. We aim to ship all orders within 7 days from the order date. We appreciate your patience in such situations.

We take utmost care in packaging your products. Items are securely packed with each product wrapped in bubble wrap and fragile items like bottles are given extra protection.

Please do not accept the package if it appears tampered with or damaged. In such cases, kindly return it, and we will replace your order.

If your order status shows delivered but you have not received it, please contact customer support via phone or email within 24 hours of receiving the delivery notification. Our team will investigate the matter with the courier partner and respond within 48–72 hours. Once you have shared an OTP with the delivery partner, the order will be considered successfully delivered.

We are not liable for any damages, loss, or mishandling that occurs after the delivery has been completed.