Return & Refund Policy

Returns & Exchanges

We accept online orders through the following modes of payment:

· UPI, Cards, Wallet, NetBanking

· Cash On Delivery (COD)

Please note that all transactions on this website are secure and encrypted.

Once an order is placed and shipped, it cannot be cancelled. For more information on our cancellation policy, please contact us at: +91 91318 88496 .

Returns and exchanges are only accepted if the customer has received the wrong or damaged product. Please provide an image of the incorrect or damaged product to request an exchange or refund. You can WhatsApp the image to +91 91318 88496 or email us at pharmacyfortune@gmail.com.

Please note that there is a 7-day window for exchanges or returns, starting from the day you receive the order.

You can expect a response from the Healing Pharma Team within 2–3 business days.

After receiving your returned package, please allow 5 to 10 business days for the replacement product to be processed. For an accurate timeline, please call us at +91 91318 88496

We may contact you for additional details regarding the product concern, your address, and other relevant customer information.

Exchanges or refunds will not be accepted if:

· The packaging is soiled or damaged after handling.

· The product or packaging is tampered with.

· The invoice is missing.

· The return and replacement window has expired.

· The product is missing.

· The original box and packaging are missing.

Products that have been delivered are not eligible for return or replacement under the following circumstances:

· Insufficient information regarding the order issue.

· Failure to provide images of the box, package, and receipt (if applicable).

In the case of a return or refund, it will be processed via UPI transfer, bank transfer, or credit card refund. Please allow 2-3 business days for online refunds after we have received the product.

Transactions through NetBanking may take 5–7 business days after the refund is initiated from our end.

For any support or queries, feel free to reach out to us via email at pharmacyfortune@gmail.com or call us at +91 91318 88496